Support Services
We are committed to providing the highest level of support and service to clients by offering full service plan management which includes:
- Phone in and Email Assistance
Shape Benefits’ in-house service department provides hands-on assistance with your day to day benefit administration questions and needs. Telephone and email assistance is available for plan administrators, employees and to their spouses.
- Employee Meetings
We offer in-person support through educational or administrative meetings at a variety of locations
- YTD Reporting
Regular YTD claims experience reports outline how your plan is performing and provides a platform to proactively address any issues prior to renewal.
- Employee Surveys
The information collected through surveys enables us to provide fact-based recommendations.
- Benchmarking Services
Our bench-marking services allow us to compare your plan in relation to your industry peers. Analyzing how competing companies are structuring their plans and the strategies they are using may make your own benefit plan decisions a bit easier.